Shipping Policy

Shipping costs

Shipping is FREE on every order to the United States, Canada, Australia and New Zealand, with no minimum purchase.

How long does it take to process orders?

At Horizoncor we process and prepare your order as quickly and carefully as possible.

Standard processing time: 1 to 2 business days from order confirmation.

Factors that may affect processing time:

• Supplier delays.
• Disruptions in carrier services.
• Severe weather.
• Changes in customs or logistics regulations.

By confirming your order, you accept that these times are approximate and may vary due to factors beyond our control.

How long does delivery take?

Shipping time to the United States: usually 5 to 10 business days after your order ships.

Every order includes a tracking number, which we email to you as soon as your order ships.

Factors that may affect delivery:

• Customs delays.
• Severe weather.
• Disruptions in courier services.
• Strikes or unforeseen events affecting logistics.

Do you ship every day?

We don't process or ship orders on weekends or public holidays.

Will all the items in my order ship together?

If you ordered several products, they may ship separately because we work with different warehouses. Don't worry if your first package doesn't contain every item: the rest will arrive in the following shipments.

Which carrier will deliver my order?

Deliveries are handled by local carriers. You can see the carrier assigned to your order in your tracking information.

Note: although the carrier is a separate company, Horizoncor is responsible for getting your order to you.

How can I cancel my order?

If there's any problem, contact us as soon as possible at info@horizoncor.com.

What if my order hasn't arrived in the estimated time?

If your order is still within the estimated delivery time, please follow it with your tracking number. If more than 40 business days have passed and you haven't received your order, contact us right away at info@horizoncor.com.

What about customs?

Although customs processes are outside our control, we guarantee that you will receive your product. If your package has any customs issue, contact us at info@horizoncor.com.

Correct shipping details

It is the customer's responsibility to provide correct and complete details when placing an order, including: full name, email, phone number, street address, city, state and ZIP code.

If any of these details is missing or wrong, Horizoncor is not responsible for failed deliveries.

Questions?

Visit our contact page or email us at info@horizoncor.com.