Refund policy

We are committed to giving you the best shopping experience, but we understand that sometimes an item isn't right for you and you need to return it.

You have 14 days from the day you receive your item to request a return. If more than 14 days have passed since you received your product, unfortunately we can't offer a refund or exchange.

To be eligible for a return, your item must be in the same condition you received it, unused, and in its original packaging.

How to start a return

Email us at info@horizoncor.com with your order number. We'll reply with the return form and the address of our warehouse, and we'll email you the return label with that address.

Return shipping costs

You are responsible for the return shipping costs, unless the product is defective. The package must be sent back to our warehouse.

Damaged package?

If your package arrives damaged, take a photo of the package and its contents right away and email it to info@horizoncor.com along with your order number, so our customer support team can find a solution for you.

Please note that you must do this within 24 hours of receiving the package; otherwise, your claim will be considered invalid.

Refunds

Once we receive and inspect your return, we'll let you know by email whether it has been approved. If it is approved, you can expect your refund within 14 days, to the same payment method you used to place your order.

If your refund is late, please check with your bank or payment provider first. If the issue isn't on their side, contact us at info@horizoncor.com.